Purfect Pawtrait

Pawtraits that make you smile 🙂

Helpie FAQ

  • What is your refund and return policy?

    For printed and shipped items: orders will not be refunded unless they are damaged via shipment. I do not accept returns or offer refunds unless an item is damaged. Please be sure to read the item listing carefully so that you know what you are purchasing. Should an item arrive damaged, I will ensure that a replacement is issued quickly.

    Cancellations must occur within 24 hours of placing the order.

  • Do you ship to countries outside of the UK?

    Yes we do.

  • What are the shipping options?

    For UK delivery, you can choose budget, standard or express delivery.

  • How long does it take to get the item?

    Our talented designers can design the item within 2-3 business days. The design is then sent to you for approval. Once approved we then send for manufacture which can take an additional 2-3 business days and then it will be despatched. There are a number of shipping options.

    Due to the number of variable factors, we cannot guarantee a delivery date.

  • Is the product well packaged?

    Yes, the product is very well packaged. We protect the corners of the frame, wrap in bubble wrap and cover with cardboard. The item is also marked as fragile when it is posted.