Blurry or Dark
Please ensure your photo is sharp and taken in good neutral light. Also try to avoid direct sunlight as this can cast harsh shadows

Taken from Above
Photos taken down at your pet’s eye level always work best

Used a Screenshot
Please use original photos where possible, screenshots are often low quality

Awkward Posture
Photos taken with your pet at an awkward angle such as laying down or looking over their shoulder are usually not suitable

Too Far Away
We just need your pet’s head and shoulders so try not to use a photo taken at a distance

Features are Missing
Make sure we can see all of your pet’s face and head and that any large ears are within the frame of the photo